Customer expectation defines CX leadership in 2026. Explore core types, evolving behaviors, and strategic risks for global CX executives.
Listening Beyond Knowledge In today’s hyper-competitive market, providing a great customer experience (CX) is no longer a differentiator but a necessity. However, the brands that truly stand out are those that go beyond delivering good service—they consistently listen, understand, and anticipate their customers’ needs. This is where the difference between knowledge and wisdom in CX […]