Product Design · Fintech
OrangeNXT
100% Digital Bank
Talking the human language
- —Any-where, any-time, 100% digital
- —3 easy steps to open your account
- —Understanding your financial habits
- —Reach your savings goals faster
Business impact led by
Customer ExperienceLeadership
Economic-impact-driven, proven methodologies. Achieving excellence for sustainable business growth.
CockpitPipelineClientsVisibility
Experience uplift
+34%
Journeys mapped
1,240
Retention forecast
92%
Engagement rhythm
Discovery workshops92%
Journey redesign68%
Capability build45%
Economic impact
$48M
Value influenced
3.2×
Return on design
30+
Years of transformation practice
3
Practices, one integrated team
9
Productised offerings
Where we operate
Dubai
United Arab Emirates
London
United Kingdom
Mumbai
India
Bangalore
India
Thimphu
Bhutan
The commercial case
Every figure links to its primary source. Nothing here is ours to claim.
0.0bn
people live with a significant disability — 16% of the world's population.
World Health Organization · Disability fact sheet, 20230%
expect companies to understand their unique needs and expectations.
Salesforce · State of the Connected Customer, 20230%
of satisfied customers still said they intended to leave — satisfaction is not loyalty; effort is.
Harvard Business Review / CEB · Stop trying to delight your customers, 20100 pts
higher total returns to shareholders for the same top-quartile design performers.
McKinsey & Company · The business value of design, 201820–28%
of the words on a page is all a visitor actually reads.
Nielsen Norman Group · How little do users read?, 20080
usability heuristics still account for most of the interface failures we find in audits.
Nielsen Norman Group · 10 usability heuristics for user interface design, 1994In short
What does Xverse Digital do?
Xverse Digital is a customer experience consultancy based in the UAE. We work across three connected practices — customer experience, design and digital transformation — and we measure the commercial result rather than the deliverable. Senior practitioners lead every engagement, and each one ends with capability inside your organisation rather than dependency on ours.
Positioning
You've chosen CX as a strategic lever. We amplify it.
Xverse turns customer experience into measurable business advantage — shaping the systems, strategies and stories that drive loyalty, growth and innovation.
01
CX Transformation
A customer-centric operating model that lifts satisfaction, loyalty and brand perception.
02
Design Transformation
Interfaces and journeys engineered for usability, emotion and recall.
03
Digital Transformation
Seamless digital adoption that unlocks agility and new revenue streams.
Why it matters
Every organisation is now judged on the experience it delivers, not the products it ships.
Xverse works where strategy, design and technology meet.
Services
Three practices, one outcome
Design, Customer Experience and Digital — delivered as one integrated capability, never as isolated projects.
Step 1 of 4 — Your situation
The Signal
What is pulling apart in your business right now?
Write it plainly. Two short steps later you'll have the pattern, the likely causes and the first move we'd make — before we ask who you are.
One or two sentences is plenty. Plain language beats a brief.
A sentence or two, then this opens up.
The Table
Not sure which practice you need?
Take twenty minutes with a senior advisor. We will tell you which of the three leads — and whether we are the right people at all.
1
Choose your conversation
Pick the sitting that fits, at a time in your own timezone.
2
Shape the agenda
Tell us what you're trying to fix, in your own words.
3
We arrive briefed
A senior advisor reads your note first. You leave with a straight answer.
Take a seat at the table20 minutes, in your own timezone. Straight answer.
Methodology
Know. Design. Implement. Sustain.
A disciplined sequence that ends with capability inside your organisation, not dependency on ours.
⌘
Know
Identify and deeply analyse the real needs of end-users and stakeholders.
★
Design
Craft solutions that are user-centred and aligned to business goals.
➜
Implement
Prioritise and execute with precision and adherence to best practice.
∞
Sustain
Continuously improve and adapt as feedback and needs evolve.
Evidence
The difference shows up in the numbers
What changes when experience is managed as a system rather than a campaign.
What changes, measurably
Revenue lift from experience-led redesign
32%
Digital banking programmes
Reduction in service contacts after journey repair
47%
Telecom and payments
Faster release cadence once teams own the system
68%
Design system adoption
Capability retained inside the client after handover
91%
Know · Design · Implement · Sustain
The management loop
Experience is not a project. It is a loop that runs continuously, with evidence at every turn.
01
Listen
02
Interpret
03
Act
04
Prove
Each turn of the loop tightens the gap between what customers experience and what your numbers say they experience.
Selected work
Experience, made measurable
Digital banking, payments and fintech platforms designed around how people actually behave.
Experience Design · Fintech
Digital Banking
Banking your way
Manage your finances in your space, at your time and with your style.
- —Instant account onboarding
- —Expense intelligence and top contributors
- —My Financial Health daily roundup
How we work
Senior practitioners in the room, from the first workshop to the last handover.
No pyramid. No hand-off to juniors.
The bench
Senior people, not a pyramid
Advisors with three decades of transformation experience across banking, telecom, retail and healthcare.
Praveen Bangera
Founder & Director
Dubai, UAE
Three decades of business transformation led by Design, Digital and Customer Experience.
Mashreq · Citi · Al Ghurair · Mastercard · Visa · Klip · Emirates Digital Wallet · F1Soft · Health at Home
Leenna Jayachaandran
Sales & Transformation Advisor
Dubai, UAE
35,000+
Sales professionals coached & trained
30+
Years in sales
7+
Years in sales consulting
6+
Industries coached
IBM · Microsoft · Dell · Linksys · Sheikh Khalifa Excellence Award · Dubai Quality Award · Stevie Award
Accredited: Miller Heiman Group · Objective Management Group · Culture Partners
Presence
One firm. Six cities. Four time zones.
Headquartered in Sharjah. Present where the work is.
- SharjahUAEHQ
- DubaiUAE
- MumbaiIndia
- BangaloreIndia
- LondonUK
- ThimphuBhutan
Trusted by
Organisations that chose experience as a lever
World Free Zones OrganizationSolveCubeAarna Health and WellnessMoney MaestroAscentiaF1SoftBetser CareBettroieSewaFonePayGlue ConceptsGoximboTransDefyFILPSHealth at Home
Experience is the strategy.
Tell us where the friction is. We'll tell you what it's costing you and what to do about it.
Every engagement we've ever run began the same way — with a seat at the table.
1
Choose your conversation
Pick the sitting that fits, at a time in your own timezone.
2
Shape the agenda
Tell us what you're trying to fix, in your own words.
3
We arrive briefed
A senior advisor reads your note first. You leave with a straight answer.
From 20 minutes. No obligation, no follow-up sequence.