This Isn’t a Podcast. It’s a Rebellion.

Welcome to the Edge of CX

CX Chronicles is a weekly signal for those tired of “good enough.” No fluff. No filler. Just real stories, practical frameworks, and the kind of insight that shakes things up.

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Field-Tested Playbooks

No theories. Just hard-won lessons on building experiences that convert, connect, and compound value.

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Raw Conversations

Unfiltered talks with brand rebels, CX thinkers, and operational architects reshaping how business feels to customers.

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Brand Lessons that Scale

Real stories from companies that chose people over process—and still won big.

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Why are we losing customers we worked so hard to earn?

CEO

What’s really driving loyalty in a post-persona world?

CMO

How do we build trust into every experience?

CXO

Discover the Leading Customer Experience Podcast for Modern Brands

CX Chronicles by Xverse is where Customer Experience Leadership comes alive. As one of the most forward-thinking CX podcasts for business leaders, this series delivers weekly episodes designed to help organizations elevate their customer journeys, align internal teams, and scale sustainably through strategic experience design.

Whether you’re leading a customer transformation project, developing an AI-led service model, or rethinking your loyalty strategy, CX Chronicles is your go-to source for customer experience insights that drive results.

Real Conversation. Strategic Takeaways.

CX Chronicles isn’t just another business podcast. It’s a space for customer experience professionals, brand leaders, designers, and CX architects to hear from those reshaping the future of how brands engage, retain, and grow with their customers.

Each episode covers practical topics including:

  • CX Leadership Trends and how they influence long-term growth

  • Customer Journey Optimization across physical and digital channels

  • Brand Loyalty Strategies rooted in emotional and data-driven design

  • AI in Customer Experience — from automation to hyper-personalization

  • CX Metrics That Matter beyond NPS and CSAT

We speak with CXOs, startup founders, product heads, and service designers to bring you real stories and proven playbooks.

Why Follow CX Chronicles?

If you’re searching for the best customer experience podcast to sharpen your thinking, stay ahead of CX trends, or implement next-gen experience strategies, CX Chronicles is built for you.

  • Ranked among emerging CX thought leadership podcasts

  • Trusted by leaders in SaaS, retail, banking, healthcare, and more

  • Covers frameworks and tools that impact retention, loyalty, and revenue

New episodes are published every Friday—featuring customer experience strategies that scale, stories that spark action, and insights that bridge the gap between customer reality and brand ambition.

Not Another CX Podcast (Promise)

We know. There are 2 million podcasts out there. But only one dares to ask:

“What if we stopped delighting customers—and started understanding them?”

CX Chronicles doesn’t exist to entertain your commute. It’s built to challenge your assumptions, sharpen your strategy, and make sure your next customer journey map doesn’t look like a subway diagram designed by a toddler.

CX Isn’t Broken. It’s Misunderstood.

Most brands don’t suffer from a lack of tools—they suffer from a lack of truth.
And here’s some truth: your chatbot isn’t building loyalty. Neither is your quarterly NPS survey.

This podcast? It’s your unfiltered look into what actually builds connection, trust, and action. Spoiler alert: it’s not more dashboards.

Episodes Built Like Real Life

Because in real life:

  • Customers don’t wait politely.

  • Loyalty isn’t linear.

  • And “frictionless” is a lie—until it’s engineered.

Each episode is designed to respect your brain and reward your curiosity. That means:

  • No fluff intros.

  • No jargon marathons.

  • Just actionable CX ideas wrapped in smart conversation.

Tune In If You Like:

  • Podcasts with actual takeaways

  • Interviews that don’t sound rehearsed

  • Hosts who say “let’s get real” and actually mean it

  • CX lessons that punch above their weight

Your Friday Ritual, Sorted

New episodes drop every Friday. Right on time. Just like great service.

So if you care about Customer Experience, brand loyalty, and building things that don’t fall apart the moment your customer blinks—this is your podcast.

[🎧 Follow CX Chronicles] – because the experience starts here.