Effective Date: 1 Oct 2023
Last Updated: 1 Dec 2024
Xverse Digital FZE (“we,” “our,” or “us”) is committed to safeguarding the privacy and security of your personal data in compliance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”) and other relevant UAE regulations. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website and services.
By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide our services and comply with UAE laws. The data we collect may include:
A. Personal Information
- Name
- Email address
- Phone number
- Job title
- Company name
B. Technical and Non-Personal Data
- IP address
- Device type and browser information
- Website usage details (e.g., pages visited, time spent)
- Cookies and similar tracking technologies
C. Business Information
- Details related to your inquiries, consultations, and services requested from us.
2. How We Collect Your Information
We collect your information through the following means:
- Direct Interaction: When you contact us, fill out forms, or request services.
- Automated Technologies: Through cookies, server logs, and analytics tools when you use our website.
3. Purpose of Data Collection
Your data is collected for the following purposes:
- To provide consulting services and respond to inquiries.
- To personalize and improve user experience on our website.
- To send updates, newsletters, or promotional material (only with your explicit consent).
- To comply with UAE legal obligations, including responding to regulatory or governmental requests.
- To conduct internal business analysis and improve our offerings.
4. Legal Basis for Data Processing
We process your personal data based on:
- Your Consent: For specific activities like sending newsletters or promotional materials.
- Contractual Necessity: To fulfill service agreements.
- Legal Obligation: To comply with UAE regulatory requirements.
- Legitimate Interest: For improving our services and maintaining business operations.
5. Data Sharing and Disclosure
We may disclose your data under these circumstances:
- With Service Providers: Trusted third parties assisting in website hosting, IT services, or data processing under strict confidentiality agreements.
- Compliance with UAE Law: To government authorities, courts, or regulators as required by UAE law.
- Business Transfers: In case of a merger, acquisition, or sale of business assets.
6. Data Retention Policy
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with UAE legal requirements. Data may be retained longer for legitimate business purposes or as required by law.
7. Your Rights Under UAE Law
Under the UAE PDPL, you have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Correction: Rectify inaccurate or incomplete data.
- Deletion: Request the deletion of your data, subject to legal or contractual obligations.
- Objection: Restrict or object to specific data processing activities.
- Data Portability: Request the transfer of your data to another entity in a structured format.
- Withdraw Consent: Withdraw previously given consent for data processing (this does not affect the lawfulness of processing before withdrawal).
To exercise these rights, please contact us at [Insert Email Address]. We may verify your identity before responding to your request.
8. Data Security
We take robust measures to protect your personal data against unauthorized access, misuse, or disclosure:
- Use of secure servers and encryption protocols.
- Regular system monitoring and updates.
- Restricted access to data by authorized personnel only.
While we strive to implement the highest security standards, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyze traffic, and deliver tailored content. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies.
For more details, refer to our Cookie Policy.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review the privacy policies of these websites before sharing personal data.
11. Data Transfers Outside the UAE
As a UAE-based entity, your data may be stored, processed, or transferred outside the UAE only under the following conditions:
- Ensuring that the recipient country has adequate data protection measures equivalent to the UAE PDPL.
- Obtaining explicit consent from you for such transfers, where required.
We take necessary precautions to ensure your data remains protected during international transfers.
12. Updates to this Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in legal, regulatory, or business requirements. Any updates will be posted on this page, and where appropriate, we may notify you by email or other communication channels.
13. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from or relating to this policy will be subject to the exclusive jurisdiction of the UAE courts.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Xverse Digital FZE
hello@xverse.digital